Answers to some common questions. If you can’t find the information you are looking for please contact us and we’d be happy to help.
Which salt can I use in my Water Softener?
Which salt can I use in my Water Softener?
Only salt specifically designed for water softening should be used in your softener.
Most Water Softener manufacturers recommend Tablet salt, but you can also use Granular or Block salt in your softener if preferred.
Block Water Softeners such as Kinetico, Harvey’s, TwinTec and Minimax will only accept Block salt.
In all cases please refer to your Water Softener manufacturer/instructions.
Tablet or Granular salt?
Tablet or Granular salt?
Tablet is generally the default choice for Water Softeners, but Granular can also be used.
Granular is easier to pour and scoop, so may be beneficial for smaller softeners or any installed in difficult to access place. It can also be used for de-icing paths and driveways.
When using Granular salt we recommend that you do not fill the softener more than ¾ full to allow space for water in the brine tank.
How long does delivery take?
How long does delivery take?
We deliver all salt orders with free delivery within 10 working days. We will deliver to you as soon as we have a full van load for your area. This helps us to stay efficient and keep our prices low, as well as reducing our carbon footprint.
What are the minimum order quantities for free delivery?
What are the minimum order quantities for free delivery?
- 5 x 25kg Bags
- 10 x 10kg Bags
- 10 x 8kg Block Salt
What if I am not in?
What if I am not in?
We’ll leave your salt outside, normally near the garage, side gate, front door or anywhere else you request.
I need additional assistance?
I need additional assistance when you deliver – can you help?
Our drivers are more than happy to help with any requests to deliver the salt to a suitable location on your premises, such as into garage or shed. But do so at their discretion and at your risk. Free delivery is defined as to the curb at the nearest public highway.
Which payment methods do you accept?
Which payment methods do you accept?
We accept payment by Credit/Debit card, PayPal, BACS, Cheque and Cash on Delivery.
For new customers or large orders we reserve the right to ask for payment before delivery.
Can I collect Salt from your premises?
Can I collect Salt from your premises?
Yes you can choose to collect your order from our warehouse at Blackmore, CM4 0SG when placing your order. We will contact you to confirm a suitable collection time. Saturday and out of hours collections are available on request. Please contact us for further information.
