Answers to some common questions. If you can’t find the information you are looking for please contact us and we’d be happy to help.
How long does delivery take?
How long does delivery take?
Our Free delivery service takes up to 10 working days, with an average delivery time of 3 – 5 working days.
(Orders are dispatched as soon as we have a full van load for each area, helping keep our prices low and reducing carbon emissions).
Our Express delivery service guarantees delivery within 2 working days.
What are the minimum order quantities for free delivery?
What are the minimum order quantities for free delivery?
- 5 x 25kg Bags
- 10 x 10kg Bags
- 9 x 8kg Block Salt
What if I am not in?
What if I am not in?
We’ll leave your salt outside, normally near the garage, side gate, front door or anywhere else you request.
Can you help me carry the Salt inside?
Can you help me carry the Salt inside?
Our drivers are more than happy to help with any requests to deliver the salt to a suitable location on your premises, such as into garage or shed. But do so at their discretion and at your risk. Free delivery is defined as to the curb at the nearest public highway.
Which salt can I use in my Water Softener?
Which salt can I use in my Water Softener?
Only salt specifically designed for water softening should be used in your softener.
Most Water Softener manufacturers recommend Tablet salt, but you can also use Granular or Block salt in your softener if preferred.
Block Water Softeners such as Kinetico, Harvey’s, TwinTec and Minimax are designed for Block salt, but some will accept Tablet salt as well.
Granular is easier to pour and scoop, so may be beneficial for smaller softeners or any installed in difficult to access place. It can also be used for de-icing paths and driveways.
When using Granular salt we recommend that you do not fill the softener more than ¾ full to allow space for water in the brine tank.
In all cases please refer to your Water Softener manufacturer/instructions.
Which is the best Salt brand?
Which is the best Salt brand?
For Tablet salt we always recommend Regenit and Broste. They are round Tablets that are less likely to break up in the bag, unlike the square Tablets from Hydrosoft, Aquasol and others. They also come in thicker, stronger bags and are better value! Broste has been on sale in the UK for over 30 years.
The Kinetico and Harvey’s Block Salt brands are nearly identical. They are both made from Food Grade, Pure Dried Vacuum salt, comply with BS EN 973: 2009 and are compatible with all Block Salt water softeners. Kinetico is our best value brand and we consider the bags to be slightly better quality.
The Broste and Hydrosoft Granular Salt are identical in quality and both suitable for Water Softeners and Dishwashers. The Hydrosoft is a smaller granule size at 0.2 – 0.6mm.
Which payment methods do you accept?
Which payment methods do you accept?
We accept payment by Credit/Debit card, PayPal, BACS, Cheque and Cash on Delivery.
For new customers or large orders we reserve the right to ask for payment before delivery.
Can I collect Salt from your premises?
Can I collect Salt from your premises?
Yes you can choose to collect your order from our warehouse at Blackmore, CM4 0SG when placing your order. We will contact you to confirm a suitable collection time. Saturday and out of hours collections are available on request. Please contact us for further information.
