Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Last updated – 15th April 2020

We continue to monitor and adapt to the ongoing situation and latest government guidelines, in order to ensure essential Water Softener Salt and Food Grade Salt deliveries can continue to key commercial, healthcare and domestic customers, who are dependent on their Water Softeners. At present we are able to offer our full product range, services and delivery timescales.
We take the health and safety of our employees, customers and the communities we serve very seriously and will adapt our services to the latest advice and guidance from the relevant authorities.
Public Health England (PHE) has advised that people receiving deliveries are not at an increased risk of contracting the coronavirus, as these types of viruses don’t survive long on objects and surfaces. To help mitigate any risk, we are also implementing the following:

  • All our drivers carry alcohol hand gel, latex gloves, face masks and cleaning wipes.
  • We ask customers to advise at the time of ordering, of any coronavirus restrictions/measures in place at the home/business.
  • Deliveries will be left outside, in a suitable location on your premises, or at the highway boundary where access it not possible.
  • Our drivers will continue to help customers who require assistance, such as carrying the salt in to a garage, but only at the driver’s discretion.
  • We ask our customers to respect social distancing measures while our staff are making deliveries.
  • Deliveries will not require a signature and we encourage customers where possible, to make payment electronically.
  • Customers collections from our Office are currently suspended following Government advice announced regarding retail premises on 23rd March 2020.

Deliveries being made by our partners including Royal Mail and the Pallet delivery network are currently unaffected but may have some slight changes to services.

In all situations, we will do our best to keep all customers informed with any updates or changes.

The latest guidance and information can be found on the Public Health England (PHE) website:
https://www.gov.uk/government/organisations/public-health-england

8 thoughts on “Coronavirus (COVID-19) Update”

  • Nina Barrett
    by Nina Barrett

    Please change my email address on your website. I have been unable to do this online as your website is not allowing me to do it . My details are below. I have just placed an order over the phone with Kathy who has kindly honoured my request to supply me an order. As one of your older customers Sam normally puts the bags around the back, access obtained from the front side of the property and into the shed. Please continue to do this for me. I have ordered six bags of tablet salt, hope you can help! Many thanks Nina

    • Essex Salt Ltd
      by Essex Salt Ltd

      Hi Nina, we'll get your account email address updated for you. Your Salt has now been delivered as requested. Many thanks.

  • Vince Penn
    by Vince Penn

    Thank for keeping your business running and continuing with the delivery service. I’d never considered getting salt delivered, goodness knows why. Probably because I’m a Luddite where computers are concerned. The ordering was simple though. Thank you again . Looking forward to my first delivery. Kind regards Vince Penn

  • Vince Penn
    by Vince Penn

    Thank for keeping your business running and continuing with the delivery service. I’d never considered getting salt delivered, goodness knows why. Probably because I’m a Luddite where computers are concerned. The ordering was simple though. Thank you again . Looking forward to my first delivery. Kind regards Vince Penn

    • Essex Salt Ltd
      by Essex Salt Ltd

      Thanks for your comment Vince, we're glad you found our ordering system simple to use. We're constantly monitoring official advice and revising our services where required, in order to keep our customers and staff safe.

  • Tom
    by Tom

    Great service. Many thanks

    • Essex Salt Ltd
      by Essex Salt Ltd

      Thanks Tom.

  • Neil Pritchard
    by Neil Pritchard

    Ordered on a Saturday via your website and delivered within 48hours even in the current business conditions. Very impressed and will place all future orders with yourselves. Thanks.

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